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Online Process of Reservation and Ticket Purchase |
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The reservation and Ticket purchase must be made at the same time through this online service. Your reservation cannot be completed without ticket purchase. Ticket purchase for the reservation created by other services cannot be accepted. |
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Eligible Customer |
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This service is available for passenger who have an e-mail address and when the passenger himself/herself is traveling. |
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Online Purchase Period |
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Reservation and Purchases may be made up to 7 days before departure. |
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Number of Travelers |
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Reservation can be made for up to nine passengers (including the applicant) in one transaction. However this service is not available when children under 12 years old if not accompanied by an adult.
(A child is defined as between 2 and 11 years and an infant are from birth until the 2nd birthday at time of first flight departure.) |
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Type of Itinerary |
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We accept a reservation on JAL Group flights only. |
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The flights shown through this service are automatically arranged and limited for available flights.
Wait lists are not accepted through this service.
If you would like to reserve a flight, which is not available through this online service, please contact JAL European Call Centre. |
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Fares |
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Fares, Taxes, and other charges are not guaranteed until ticketed. We will contact passenger if there is a difference on the exchange rate or a system error. Additionally if the system is unable to calculate the airfare automatically, we will not be able to complete the online purchase application. |
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Payment |
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Payment must be made by credit card. The credit card holder must be same as the applicant.
The following credit cards can be accepted:
VISA, MASTER, AMEX, DINERS, JCB.
(We accept credit card issued in the country of your residence.) |
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The process from the application to the delivery |
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When your purchase process is completed, we will issue a confirmation notice and forward it to the registered e-mail address. (Please provide your e-mail address)
Please keep the e-mail for the confirmation of your travel.
JAL will send e-ticket to your registered e-mail address or send paper tickets to your registered address.
If a ticket is not delivered to you , please contact JAL European Call Centre. |
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Refund |
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When you complete the application, we will start the issuing process of your ticket.
After submitting the application, cancellations of tickets may be subject to refund charge. |
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Reconfirmation, Changes |
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Reconfirmation, changes or cancellations are not available through this online service.
Please contact JAL European Call Centre.
All schedules and aircraft types are subject to change without prior notice, such schedules are all subject to government approval. |
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Special Requests |
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For special requests in the following cases, please contact JAL European Call Centre. |
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Unaccompanied minors from 5 years to 11 years of age
*Minors under 5 years old must be accompanied by an adult. |
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Passengers traveling with 2 or more children under 2 years old |
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Expectant mother within 4 weeks of confinement |
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Passengers using wheelchairs |
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Passengers with sight or hearing impediments |
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Boarding |
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Please present your e-ticket Itinerary/Receipt to the check-in agent upon check-in |
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Proper travel document |
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Please present all necessary travel documentation upon check-in. |
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For passengers on the U.S., Canadian and Australian routes |
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Passenger Reservation Records may be subject to access by the U.S., Canadian and Australian government authorities. |
